Frequently Asked Questions
How do I track my shipment?
Visit the
Track Shipment page and enter your tracking number. You'll see real-time updates on your package location and delivery status.
How do I create a new shipment?
Log into your account, navigate to Shipments, and click "Create Shipment". Fill in the sender and receiver details, package information, and submit. A tracking number will be generated automatically.
What payment methods are accepted?
We accept cash, mobile money (M-Pesa, Tigo Pesa, Airtel Money), bank transfers, and credit/debit cards. Payment can be made at any of our branches or online.
How long does delivery take?
Delivery times vary by route and service type. Standard delivery takes 2-5 business days within Tanzania, while express service delivers within 24-48 hours. International shipments may take 5-14 days.
What if my package is delayed?
If your package is delayed, you can track it using your tracking number for real-time updates. Contact our support team if the delay exceeds the estimated delivery time. We'll investigate and provide a resolution.
How do I become a logistics partner?
Visit our
registration page and select "Logistics Company" as your account type. Fill in your company details and submit. Our team will review your application within 48 hours.
SafariLink Support