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Frequently Asked Questions

Find quick answers to common questions

• How do I track my shipment?
  You can track your shipment by entering your tracking number on the login page or in your dashboard after signing in. The tracking number is typically in the format SAF-XXXX. You'll receive real-time updates on your shipment's location and status.
• What should I do if I forgot my password?
  Click the "Forgot Password" link on the sign-in page. Enter your email address and we'll send you a verification code. Use this code to reset your password securely. For security, the code expires after 15 minutes.
• How do I update my account information?
  Sign in to your account and navigate to Settings > Profile. From there, you can update your name, email, phone number, and notification preferences. For security, some changes may require email verification.
• What payment methods do you accept?
  We accept major credit cards (Visa, Mastercard), mobile money (M-Pesa, Airtel Money), bank transfers, and PayPal. All payments are processed securely with 256-bit encryption.
• How do I report a delayed or missing shipment?
  Submit a support ticket with your tracking number and details about the delay. Our team will investigate immediately and provide updates. For urgent issues, select "High" priority or call our support line directly.
• Is my data secure with SafariLink?
  Absolutely. We use enterprise-grade 256-bit encryption, multi-factor authentication, and regular security audits. Your data is stored in secure, compliant data centers and we never share your information with third parties without your consent.